Innovation

Airbnb Launches AI Tool That Tells If Guests Are Psychopaths

Airbnb has joined the growing list of companies that utilized the advances in artificial intelligence. The global booking platform launched a new tool that analyzes information on the internet to determine if a guest has personality or mental issues.

Trooly, a startup acquired by Airbnb in 2017, created the AI-based background check tool to help protect hosts against potential threats or troublemakers. It will mainly look for information online, including social media posts and a user’s criminal record, that may indicate a person’s “untrustworthy” traits, including narcissism, Machiavellianism and psychopathy, Futurism reported.

Airbnb said the AI tool can also detect online activities linked to drugs, alcoholism, prostitution and hate websites. Aside from illegal activities, the company also wants to use the AI tool to identify fake social media accounts. 

“Every Airbnb reservation is scored for risk before it’s confirmed,” Airbnb said on its website. “We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.” 

To see guests’ criminal history or offenses, the app can do a “deep internet search” to find news articles mentioning their names. It can also see how people treat others in real life by checking social connections, work history and educational background, according to the Inquisitr.

Airbnb filed a patent for Trooly’s AI tool in 2019. The app has yet to fully implement all of the software's screening methods, a company spokesperson told Business Insider. 

The move comes after a series of reports about rented homes damaged by guests.  In one case, a host was left surprised when hundreds of ravers entered her $3.3-million apartment in Kensington. 

Her property was initially rented for a “baby shower,” which turned into a wild party. Similar incidents were reported with some hosts saying guests incurred millions of dollars in damage, which led Airbnb to restricting parties at its listed properties. 

However, the company has also been receiving reports of hosts running long-term scams using the app. That may be another issue to be addressed by the Airbnb, potentially using its new AI-based background check tool.

Airbnb Airbnb is using a new artificial intelligence-based tool that scans the internet to see if a guest has personality or mental issues, like narcissism, Machiavellianism and psychopathy. Pixabay

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