Crystal Morrow had no idea when she picked up the phone that she was speaking with her aunt. Four hours into her first day on the job as a new 911 operator, the DeKalb County dispatcher was handling the case of a man who had gone into diabetic shock. Little did she know the life she’d end up saving was her father’s.
Ironically enough, the person who trained Morrow, Danielle Harvey, said new operators are often taught to field calls from family members so they can get accustomed to working under pressure by first responding to someone they know. Despite panicking inside, when she first recognized her aunt’s voice and later saw her name on the screen, Morrow fielded the call, encouraging her aunt along the way.
“Because of so many people being in the room, I didn’t think that I would get the call and it’s crazy that I got it on the very first day,” Morrow told Fox News affiliate, All News 106.7. She says her hands “froze over the keyboard,” but because of Harvey’s training she was able to calmly deal with the situation.
"She took the entire call and then she got up after the call and stepped outside," said Harvey, who has been nominated for a national award for her excellence in training, Morrow’s specifically. "I went to check on her and told her to go see about her family."