When a cake poorly modeled after the “Frozen” character Elsa was posted to Reddit alongside a better looking representation and the caption, “The cake that was ordered and the cake that arrived,” the Internet once again showed its true colors. After over 2,000 comments, the majority of which with negative undertones, the cake’s baker decided to give her explanation. Those same commenters learned firsthand why you shouldn’t judge a book by its cover.

Lisa-Randolph Gant is one of 7,500 cake makers who volunteer for Icing Smiles — a nonprofit charity that provides custom celebration cakes for children affected by a critical illness. Gant, who operates her very own bakery “Let’s Make a Cake,” has baked five cakes for Icing Smiles. When Gant received an order for a little girl in California, she knew that even though the timing couldn’t have been worse, she still had to make it work.

“Yes I know the cake looks a HOT MESS ... BUT here is the back story ... I had just lost my grandmother I had been with my Mom all day comforting her, I came back to work on the cake I HAD 2 hours to get it done and delivered,” Gant said in a Facebook post. “Yes I’ve seen all the really mean comments, some even posted by some of my so-called cake friends that know it’s my cake. At the end of the day, I DIDN’T let that sick baby down. I gave it all I had to give, so make fun [of] me all you … want if that is what you need to do to feel good about yourself.”

Not only did Gant come out in defense of her best efforts under the circumstances, but Shawna McGreevy — founder of McGreevy Cakes and the cake maker responsible for the more aesthetically pleasing Elsa cake on the left — also took to Facebook to commend Gant on a job well done:

I'm going to tell you what I think, though you may not love it, and then be done. I know, guys, that no one means any harm, here. It's just that... well... this is what I think- I think someone tried. I think someone had the guts to go for it... even when, I'm sure, they didn't know if they could pull it off. They took the chance anyway and put themselves out there. And maybe it didn't come out the way they were hoping, but it's their WORK. I look at it this way... what if it was done by one of my kiddos, or someone in my family who I love dearly? What if they really wanted to try this out, and were scared to, but decided to do it anyway, knowing they had to start somewhere? Would I be ashamed? Not in a million years.